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Site Updated: July 15 2025
Jul 3 2025 9:08pm We asked Property Management for an update on outstanding queries, some of which date back to April:
1) Please clarify the capacity from which you respond.
Please can you confirm if you are answering the below a) on your own behalf, b) on behalf of Property Management, or c) on behalf of the Board of Directors, whose contact info we asked for back on May 15 2025 10:10pm that you have yet to provide. It is important for us to clarify this point since the Noise Bylaw contains wording that "An Owner or Occupant SHALL NOT: make or permit noise in or about any Unit or the Common Property, allow any odour to emanate or escape from their Unit or conduct himself in any manner, or obstruct any sight line which, in the sole opinion and discretion of the Board, constitutes a nuisance or unreasonably interferes with the use and enjoyment of a Unit or the Common Property by any other Owner or Occupant." We need to understand clearly on whose behalf you have a) decided the months of ongoing noises do not come from [Unit above us] and that b) the sounds of bathroom noises that we continue to hear are deemed acceptable and not an indicator of potentially unapproved sub-standard soundproofing.
2) Children Visiting in an Adults-Only Building
Please can you provide an answer to the question we raised Apr 4 2025 9:27am about what happens when children visiting this Adults Only Building make unacceptable noise. You said you would reply once you "get to know the property and history a bit more", and you have had over 3 months now to get to know the property and history a bit more.
3) Our Request for Contact Info for the Board
Please provide contact details for the Condo Board, as we requested from you on May 15 2025 10:10pm and again on Jun 1 2025 4:18pm under Ticket Ref 3406906. Otherwise please confirm that you act and respond on behalf of the Board, so we can understand the ramifications and impact this may have relating to the upcoming Board Elections later this year.
4) Renovation Approval for Flooring in [Unit above us]
You advised back on May 16 2025 5:05pm that you would look into the information you were given from the previous management company to see if there was any renovation done in units above us and surrounding. Please can you provide an update on this. We have had to source photos of [Unit above us] to send you, which is concerning that records are not more accurate. As well, if the bedrooms of [Unit above us] are now laminate, this means it was installed after 2021 and thus there should be easily-accessible written records of Board approval for this renovation. We await the further update you mentioned on Jun 5 2025 1:31pm when you said you would speak to the rental agency handling [Unit above us] relating to the flooring type and update again next week. The "update next week" was incomplete as it did not confirm the renovations were done with attention to sound attenuation and with the written approval of the Board. It also did not contain information about the floor covering (carpet or wood) in the bedrooms specifically, as it may be different from the photos of the unit we had to source ourselves to assist your investigation. We are not renters who have a self-interest in claiming to be quiet while our shouting matches are heard from the hallway outside of [Unit above us]. We are owner-occupiers of our Unit, as are most residents of the building. Owner-occupiers have a higher and longer-term financial and emotional investment in our homes.
5) Renovation Approval for Units Above Us and Surrounding
We await the update about renovations done on "units surrounding" you advised you'd look into on May 16 2025 5:05pm. Since you have (in a capacity you will hopefully clarify from point #1) unilaterally decided the noise is not coming from the renters in [Unit above us]. Nevertheless, the noise persists, and you told us that [Unit above us] also claims to hear it, so the noise may be coming from elsewhere. We asked you on Jun 1 2025 4:18pm under Ticket Ref 3406906 for confirmation that the flooring installed in [Unit above us] and surrounding was done with written consent of the Board and was found to meet the required specifications for elements of sound control and attenuation. We continue to hear stomping, running, and bathroom sounds loud enough to recognize them as urination from a standing position. We have doubts about the quality of soundproofing done during renovations, and the fact that it has taken you and/or the Board months now to confirm that renovations were approved is concerning us. Is there inadequate record-keeping as well as substandard soundproofing? You then advised us on Jun 6 2025 1:42pm you would "check if the previous property management company sent you records of previous renovation approvals and you will also be asking Board Members regarding this, as they should have information if nothing was passed along to yourselves". Please can you advise where the blocker is? Have you checked your records yet? Did you not receive records from the previous property management company? Did you ask Board members regarding this? Do the Board not keep adequate records? It is very concerning that simple paperwork is not readily available to confirm adherence to the Bylaws relating to approval for renovations.
6) Noise Issues Brought to the Board's Attention
You advised back on May 16 2025 5:05pm that if noise continues to be an issue, you will bring it to the Board's attention. We asked you again Jun 1 2025 4:18pm under Ticket Ref 3406906 if you had passed the noise complaint details to the Board. The noise continues to be an issue. You have decided that a general notice to all residents cannot be sent out (even though you CAN send a general notice about the garbage chute). The Board has sole discretion about what constitutes a nuisance or unreasonably interferes with the use and enjoyment of a Unit or the Common Property by any other Owner or Occupant. Please confirm if you have brought the noise issue to the Board's attention yet. We would like to understand at what level the ongoing noise issues and concerns about soundproofing are being stalled, as it can relate to the Board elections coming up later this year.
7) Construction Taking Place Outside Hours Permitted by Bylaw
You advised us on Jun 6 2025 1:42pm that if renovation work is taking place outside of the acceptable hours, you will speak to the unit once you confirm which unit it is. This relates to the construction noise happening out of hours heard across 2 entire floors of the building reported to the Concierge on Jun 4 2025 at 6:15pm who knows which Unit it was as they had 1 construction person on site who had not yet signed out. You then said again on Jun 18 2025 10:27am that you will check with the Concierge as to who was working construction after hours, and confirm the hours, etc. Please advise if you have been able to liaise with the Concierge to confirm which Unit it was and what (if anything) has been done, as it has been almost a month now.
8) Garbage Chute Being Used Outside Hours Permitted by Bylaw
Please provide an update on your statement of Jun 13 2025 9:55am that you would add the Garbage Chute times to the notice. It is now (Jul 3 2025) over 2 weeks later and the paper taped to the Chute doors still does not contain Hours of Operation. We have raised today (Jul 3 2025) Ticket 3634642 to flag 3 more instances of the Garbage Chute being used out of hours. Is there a timescale you can provide to change the printout taped to the door to add the Hours? The paper note contains a "threat" that the doors would be locked if the Chute is not used properly, which confirms that it is possible to lock the doors. Why can't the Garbage Chute door be locked out of hours to immediately resolve the ongoing issue?
9) Logic Surrounding General Notice that CAN be Sent Regarding Garbage Chute Hours
Please can you reply to our query asking for more details around the logic of you saying on Jun 18 2025 11:39am that you CAN send out a reminder about the Garbage Chute times, despite not knowing exactly which Unit(s) keep using the chute out of hours (even though no evidence of such a notice, or even evidence of the physical notices being replaced has been found), but you can NOT send a general reminder to all residents about the ongoing stomping and banging noises that have persisted for months now and been much more frequent and longer lasting than the occurrences of the Garbage Chute being used. It seems illogical for me to have to investigate individual units when noise is happening after 11pm yet when the Garbage Chute is being used out of hours, you CAN somehow send a general reminder (even though this doesn't actually seem to have been done yet, weeks later.) Why can't the Garbage Chute door be locked out of hours to immediately resolve the ongoing issue?
10) Logic Surrounding General Notice that CANNOT be Sent Regarding Ongoing Stomping and Banging Noises Persisting for Months
Please can you clarify if it is on your behalf, the Property Management company's behalf, or on behalf of the Board that you have opted to prioritize the noise of the Garbage chute over the ongoing disruption caused by stomping and banging noises that have persisted for months now and been much more frequent and longer lasting than the occurrences of the Garbage Chute being used. Please can you reply to our query asking for more details around the logic of you saying on Jun 18 2025 11:39am that you CAN send out a reminder about the Garbage Chute times, despite not knowing exactly which Unit(s) keep using the chute out of hours (even though no evidence of such a notice, or even evidence of the physical notices being replaced has been found), but you can NOT send a general reminder to all residents about the ongoing stomping and banging noises that have persisted for months now and been much more frequent and longer lasting than the occurrences of the Garbage Chute being used. It seems illogical for me to have to investigate individual units when noise is happening after 11pm yet when the Garbage Chute is being used out of hours, you CAN somehow send a general reminder (even though this doesn't actually seem to have been done yet, weeks later).
11) Confirmation of Soundproofing Required & How to Gain Permission for Renovations
As a new request for info: Please can you provide details about the sound attenuation qualities necessary to consider when changing the floor covering in our own suite from carpet to laminate flooring? Please provide details on how, and who from, to request permission to carry out construction. If you and/or the Board have decided that the ongoing stomping and running and bathroom sounds we continue to hear are acceptable, we would like to use the same underlay as being used by [Unit above us] and the units above and surrounding in order to match the quality.
1:09pm Sounds like urinating from a standing position.
1:12pm Sounds like stomping.
7:46pm Sounds like stomping
9:31am Sounds like stomping.
4:45pm Sounds like stomping
5:41pm Sounds like stomping.
6:00pm Sounds like stomping
7:46pm Sounds like stomping.
8:17pm Sounds like running and stomping.
9:40pm Sounds like stomping.
7:56pm Sounds like stomping.
10:17pm Sounds like stomping.
2:08pm Sounds like running and stomping.
12:24pm Sounds like stomping.
12:33pm Sounds like stomping.
4:29pm Sounds like stomping.
5:22pm Sounds like stomping.
9:09pm Sounds like stomping.
10:21pm Sounds like stomping.
7:38am Garbage Chute used, the chutes are only supposed to be used between 8am-10pm.
4:20pm Sounds like stomping.
4:33pm Sounds like running and stomping.
5:26pm Sounds like stomping.
5:43pm Sounds like stomping.
8:09pm Sounds like stomping.
8:35pm Sounds like stomping.
9:44pm Sounds like stomping.
10:07pm Sounds like stomping.
8:51am Sounds like stomping.
9:31am Sounds like stomping.
12:34pm Sounds like running and stomping.
4:25pm Sounds like stomping.
7:27pm Sounds like stomping.
9:25pm Sounds like stomping.
10:55pm Garbage Chute used, sounds like more loose construction waste being thrown down.
11:10pm Garbage Chute used again, sounds like even more loose construction waste being thrown down. The bylaws sign (without the Chute's Hours of Operation listed anyway) wasn't even on the Chute room door 2 floors up. We posted a sign advising the Chute is CLOSED from 10pm - 8am.
11:49pm Ticket 3668066 raised to Property Management about the ongoing use of the Garbage Chute:
West Tower Garbage Chute continues to be used outside of the Hours of Operation permitted by Bylaw (8am-10pm). This was first reported over a month ago and Community Manager advised June 13 2025 9:55am she would put the permitted hours on the doors. This has not been done yet.
Even further instances of the chute being used outside the hours permitted by bylaw since the last ticket raised (3634642 raised July 3 2025) are:
On July 8 we were told the Community Manager would reach out to us that day regarding ticket 3634642 and that she would "also be sending a more detailed update to all residents about the garbage chute and hours of operation." No one has reached out to us — not that day, and not the next day. The "detailed update to all residents" has not been sent out. Nothing has been done at all.
It's been sounding like loose construction materials have been thrown down the chute for days now. There are pieces of drywall and evidence of construction on the carpeting right outside of [ 2 floors up and to the left ].
Property Management were asked July 3 2025 9:08pm why the Garbage Chute cannot be locked out of hours to immediately resolve the ongoing issue. No response received as yet.
11:51am Email from Property Management regarding Ticket 3634642 raised July 3 advising the Community Manager will be reaching out to us directly today and will also be sending a more detailed update to all residents about the garbage chute and hours of operation.
11:49am Sounds like stomping.
12:02pm Sounds like stomping.
6:27pm Sounds like stomping.
6:47pm Sounds like stomping.
9:02pm Sounds like stomping.
10:37pm Sounds like stomping.
10:57pm Sounds like stomping.
10:14am Sounds like stomping.
12:57pm Sounds like stomping.
4:20pm Sounds like stomping.
5:22pm Sounds like stomping.
5:31pm Sounds like stomping.
6:44pm Sounds like stomping.
9:26pm Sounds like stomping.
10:04pm Garbage Chute used (after lots of usage this evening sounding like loose construction waste).
9:13am Sounds like stomping. Neighbour in [Unit to the left] told us later they heard it as well at this time.
4:05pm Sounds like stomping.
6:24pm Sounds like stomping.
6:43pm Sounds like stomping.
7:23pm Sounds like stomping.
7:35pm Sounds like stomping.
9:33pm Sounds like stomping
10:02pm Sounds like stomping.
11:34am Sounds like stomping.
9:17pm Sounds like stomping.
11:16am - 11:20am Sounds like stomping.
11:50am Sounds like stomping.
12:30pm Sounds like stomping.
2:02pm Sounds like stomping.
2:49pm Sounds like stomping.
3:27pm Sounds like stomping.
3:43pm Sounds like stomping.
5:10pm Sounds like stomping.
6:52pm Sounds like stomping.
7:51pm Sounds like stomping.
10:27pm Sounds like stomping.
9:08pm Email sent to Property Management asking for updates on over 10 issues outstanding since April.
10:30am Sounds like stomping.
12:11pm Sounds like urinating from a standing position.
7:15pm Sounds like stomping.
9:10pm Sounds like stomping.
10:01am Sounds like stomping.
11:13am Sounds like stomping.
10:46am Sounds like stomping.
6:47am Sounds like urinating from a standing position.
7:28am Sounds like stomping.
3:45pm Sounds like stomping.
7:10pm - 7:13pm Sounds like stomping.
9:39pm Sounds like stomping.
9:34am Sounds like urinating from a standing position.
10:05am Sounds like stomping.
10:45am Sounds like stomping.
10:50am Sounds like stomping.
11:13am Sounds like stomping
5:30pm Sounds like stomping.
7:34pm Sounds like stomping.
7:43pm Sounds like stomping.
8:23pm Sounds like stomping.
9:52pm Sounds like urinating from a standing position.
11:03pm Garbage Chute used. They're only supposed to be used between 8am-10pm
9:36am Sounds like stomping.
11:30am Sounds like stomping.
4:41pm Sounds like stomping.
8:00pm Sounds like stomping.
9:53pm Sounds like stomping.
7:43am Sounds like stomping.
8:14am Sounds like stomping.
9:15am Sounds like stomping.
11:24am Sounds like stomping.
11:26am Sounds like something rolling back and forth on the floor.
11:41am Sounds like stomping.
11:43am Sounds like urinating from a standing position.
11:49am Sounds like stomping.
12:40pm Sounds like stomping.
3:36pm Sounds like stomping.
4:15pm Sounds like stomping.
8:26am Sounds like urinating from a standing position.
5:42pm Sounds like stomping.
9:39pm Sounds like stomping.
10:17pm - 10:20pm Sounds like stomping.
11:18pm Sounds like stomping.
8:11am Sounds like stomping.
8:40am Sounds like stomping.
10:37am Sounds like construction hammering.
4:17pm Sounds like stomping.
8:45pm Sounds like stomping.
10:20pm Sounds like stomping.
10:24pm Sounds like urinating from a standing position.
Had a chat with neighbour in [Unit to the left] and updated that the noise issues persist. They mentioned to us they heard stomping last night. They did not make a note of the time but said they would note this on future occurrances.
4:41pm Sounds like stomping.
5:47pm Sounds like stomping.
6:55am Sounds like stomping.
4:15pm Sounds like stomping.
4:58pm Sounds like stomping.
6:55pm Sounds like stomping.
7:03pm Sounds like stomping.
7:30pm Sounds like stomping.
10:14pm Sounds like stomping.
8:41am Sounds like stomping.
6:23pm Sounds like stomping.
6:40pm Sounds like stomping.
7:09pm Sounds like stomping.
7:20pm Sounds like stomping.
8:33pm Sounds like stomping.
8:28am Sounds like stomping.
10:56am Sounds like stomping.
7:10pm Sounds like stomping.
7:46pm Sounds like stomping.
9:14pm Sounds like stomping.
10:03pm Sounds like stomping.
10:34pm Sounds like stomping.
11:23pm Sounds like stomping.
11:50pm Noises from Garbage Chute which is only supposed to be used between 8am-10pm.
It is noteworthy that Property Management advised on Wed Jun 18 at 10:27am that they can send out a reminder to residents to mind the hours for using the Garbage Chute, along with replacing the physical notices, even though they don't know who is using the Garbage Chute out of hours.
However Property Management have decided they cannot send a general notice to residents about the months of ongoing stomping noises because they say they don't know who is making the noise.
We await the additional clarity from Property Management we requested Wed Jun 18 11:39am as to why one general notice can be issued but not another, when the ongoing stomping noises have persisted for months now and been much more frequent and longer lasting than the occurrences of the Garbage Chute being used.
3:08pm Sounds like running and stomping.
4:23pm Sounds like stomping.
8:31pm Sounds like stomping.
9:45pm Sounds like stomping.
10:00pm - 10:04pm Sounds like stomping.
7:12am Email to Property Management to recap that at this point, we have:
We asked if the bylaws are only suggestions and if it would it be possible to issue the "friendly reminders" they mentioned earlier to all suites so everyone gains an understanding there are other humans living in the same building who have a right to the peaceable enjoyment of their residences.
10:27am Email from Property Management advising:
11:39am Email to Property Management to recap:
We asked why it is not possible to send a general reminder to residents about how impact noise can carry through a concrete building, similarly to how Property Management plan to send a general reminder to residents about the Garbage Chute. We asked for more clarity around how:
We also asked for any recommendations Property Management have for ways to narrow down the exact source of the stomping, especially when it is happening during the very early morning or late at night.
7:03am Sounds like stomping.
2:49pm Sounds like stomping.
4:27pm Sounds like stomping.
4:34pm Sounds like stomping.
10:05pm Sounds like stomping.
9:11am Sounds like construction drilling.
10:10am Sounds like something rolling back and forth on the floor.
9:50pm Sounds like stomping.
1:12pm Sounds like drilling.
1:14pm Sounds like hammering.
1:28pm Sounds like drilling.
2:25pm More construction drilling.
9:05pm Sounds like stomping.
9:37am Sounds like stomping.
7:50pm - 7:55pm Sounds like stomping.
9:39am Sounds like stomping.
11:58am - 12:08pm Sounds like hammering construction.
5:54pm Sounds like something rolling back and forth on the floor.
7:03pm Sounds like child running.
7:14pm Sounds like stomping.
8:09pm Sounds like stomping.
1:32pm Sounds like banging on a metal pipe.
1:45pm More metal echo banging.
2:40pm Sounds like stomping.
8:14pm Sounds like stomping.
8:25pm Sounds like stomping.
8:46pm Sounds like stomping.
8:55pm Sounds like stomping.
10:05pm Sounds like stomping.
9:55am Received email from Property Management saying both they and the rental agency have spoken to residents of [Unit above us] and they do not believe they are the source of the noise. [Unit above us] indicate they also sometimes hear stomping or noise from time to time, but it doesn't last that long, and for them isn't that loud. Property Management said they would provide an update to our other queries next week and add the Garbage Chute times to the notice.
6:37am Noises from Garbage Chute which is only supposed to be used between 8am-10pm.
9:07am Sounds like stomping.
3:08pm Sounds like stomping.
9:58pm Sounds like stomping.
4:16pm Sounds like stomping around.
7:13pm - 7:22pm Sounds like stomping.
2:40pm Sounds like vibration or drilling construction.
3:00pm Sounds like scraping construction.
3:19pm Sounds like drilling construction.
4:32pm Sounds like stomping noises.
6:16pm - 6:35pm Sounds like bumping and stomping noises.
6:40pm Sounds like shouting from [Unit above us] loud enough to hear in the hallway.
6:59am - 7:01am Sounds like stomping.
8:27am Sounds like urinating from a standing position.
9:56am - 10:17am Sounds like hammering construction.
10:34am Sounds like drilling construction.
10:53am - 11:06am Sounds like hammering construction.
12:06pm Sounds like drilling construction.
2:05pm Sounds like hammering construction.
3:04pm Sounds like stomping.
4:15pm - 4:22 pm Sounds like stomping and running.
4:24pm Sounds like urinating from a standing position.
7:23pm Sounds like stomping and running.
8:27pm Sounds like stomping.
8:53pm More stomping and banging.
8:54pm Talking from [Unit above us] was loud enough to hear in the hallway.
9:23pm Sounds like stomping.
12:57pm Sounds like something rolling back and forth on the floor.
1:11pm Sounds like stomping.
3:45pm Sounds like something rolling back and forth on the floor again.
7:31pm Sounds like stomping and banging.
9:57pm-10:01pm sounds like bumping and stomping.
10:31pm Sounds like stomping.
6:01pm Sounds like child running and stomping.
8:50pm Sounds like stomping.
7:26am We emailed Property Management to advise of the further noise last night. We suggested that if [Unit above us] does not believe the sounds are coming from their Unit, they should also be able to hear the noise, since the recent construction noises were heard across 3 floors of the building. We advised the next time there is unreasonable noise, we will check [1 floor above us] as well as [2 floors above us] to further narrow down the source of the noise.
1:42pm Email from Property Management acknowledging the information about the wood flooring in [Unit above us] and that they will checking their records and following up with the Board about any renovations approvals. They also said they will be confirming which Unit had construction going past 6pm and speaking to the Unit if work was taking place outside of the Bylaw hours.
10:03am Construction sounds like drilling.
10:23am Construction sounds like hammering.
9:47pm Sounds like stomping.
11:53am Email from Property Management saying our complaint Ticket 3406906 has been forwarded to the Community Manager for appropriate action.
1:31pm Email from Property Management to advise they will be speaking to the rental agency handling [Unit above us] relating to the number of tenants and the flooring type, and they will update again next week. They also said the construction was happening in a unit above us and asked if there was a time it'd be inconvenient for us to hear the construction.
8:54pm We emailed Property Management to provide evidence of wood flooring in [Unit above us]. We suggested there should be a written approval from the Board for the modification from carpeted flooring, with considerations for sound control and attenuation. We also said there was no specific time where construction sounds would be inconvenient for us to hear. Condo Bylaw Section 62 E (d) (x) is clear that any owner who receives approval for construction agrees to ensure that all renovations are done between the hours of 8am and 6pm Monday through Saturday (excluding statutory holidays). We suggested it is reasonable to expect that owners respect the times attached to the approval for construction. We advised that the Concierge desk should know which unit on [2 floors above us] is responsible for the Bylaw infraction of this night, as she was in contact with the unit whose contractor was still on site making noise heard across at least 3 floors past the 6pm required construction cutoff time.
7:06am Sounds like stomping around.
9:27am More construction scraping noise, same as heard last night from [1 floor above us and 2 floors above us].
10:21am - 12:50pm More hammering construction throughout the day.
1:30pm - 2:17pm Construction noise continues throughout the day with hammering and banging.
9:44pm - 9:50pm Sounds like stomping around.
9:50pm We called Concierge desk because of the noise.
9:55pm Concierge visited but by then the noise had stopped.
10:08pm Concierge called us to check the noise had stopped, and it had.
9:06am Sounds like urinating from a standing position.
9:21am Sounds like stomping around
9:34am Sounds like stomping and running.
11:38am Sounds like construction banging.
1:25pm More construction type banging.
4:20pm Sounds like stomping.
4:25pm Sounds like child running around.
5:52 - 6:11pm Sounds of scraping and hammering, more construction, can be heard from hallways both 1 floor above and 2 floors above us.
6:15pm We spoke to Concierge desk who advised there's still 1 construction person still on site. Concierge said she would call the person.
6:44pm Concierge called back to double check noise had stopped, and it had.
9:36pm Sounds like stomping around.
9:48pm Sounds like stomping around.
10:10pm Sounds like stomping around.
6:58am Sounds like stomping.
7:31am More stomping and banging.
3:31pm Sounds like stomping.
4:16pm Sounds like stomping.
5:49pm Sounds like more stomping.
7:06pm Sounds like stomping.
8:44pm - 8:48pm Sounds like stomping.
6:49am Sounds like stomping.
7:35am We spoke to Concierge desk who said there's only 1 person listed as living there. Concierge said she would speak to Property Management.
2:28pm Sounds like hammering.
5:31pm - 5:44pm Sounds like drilling.
5:46pm Sounds like stomping.
5:48pm Sounds like drilling and hammering.
7:25pm Sounds like stomping.
7:55pm Sounds like stomping.
9:01pm - 9:08pm Sounds like stomping.
9:21pm - 9:36pm Sounds like stomping.
9:41pm - 9:46pm Sounds like stomping.
10:08pm Sounds like stomping.
10:24pm Sounds like stomping.
4:25pm Email sent to Property Management to advise Ref 3406906 was raised in Residents Portal at 4:18pm, requesting:
8:55pm Sounds like urinating from a standing position.
9:00am - 9:05am Sounds like adult stomping.
9:45am Sounds like adult stomping.
10:06am Sounds like adult stomping.
10:23am Sounds like something rolling back and forth on the floor.
11:00am Sounds like adult stomping.
11:12am Sounds like something rolling back and forth on the floor.
2:37pm Sounds like adult stomping.
2:59pm Sounds like adult stomping.
3:27pm Sounds like adult stomping and banging.
4:04pm Sounds like adult stomping.
6:07pm Sounds like running and stomping.
6:37pm - 6:41pm Sounds like adult stomping and banging.
7:10pm - 7:26pm More stomping and pacing back and forth.
7:33pm More stomping, shouting from inside [Unit above us] can be heard in the hallway.
7:38pm We phoned Concierge to advise of the noise and asked them to speak to [Unit above us].
7:54pm Even more stomping and pacing.
7:55pm We phoned Concierge again to advise of the noise. Concierge told us she phoned the contact number for [Unit above us] however the phone number she had listed for them is for the previous tenant. Concierge said she would go knock on the door for [Unit above us], find out what was going on, and phone us back.
8:05pm Concierge phoned us to say she went to check and the 2 women in [Unit above us] said they were having dinner. We visited the Concierge desk to share the noise complaints log document explaining we had been hearing unreasonable noise since February 2025 and logging specific occurances since May 5 2025. She advised we were best to speak with another Concierge who will be on duty tomorrow morning.
8:14pm More stomping noises.
8:32pm More stomping around.
8:48pm More stomping noises.
10:24pm Even more stomping noises.
3:34pm Sounds like adult stomping.
3:48pm Sounds like adult stomping.
4:13pm Sounds like adult stomping.
5:11pm Sounds like adult stomping.
5:41pm - 5:47 Sounds like adult stomping.
6:27pm - 6:36pm Sounds like adult stomping.
7:04pm - 7:29pm Sounds like adult stomping.
9:06pm - 9:14pm Sounds like adult stomping.
9:23pm - 9:40pm Sounds like adult stomping.
10:52pm Sounds like adult stomping.
6:50am Sounds like adult stomping.
10:08am Sounds like drilling.
10:47am - 10:54am Sounds like drilling.
11:03am Sounds like pounding with hammer or mallet.
3:05pm Sounds like adult stomping.
6:24pm Sounds like adult stomping.
8:21am - 8:48am Sounds like adult stomping.
1:39pm Sounds like drilling.
7:32pm Sounds like hammer or mallet pounding.
8:55pm Sounds like adult stomping.
12:07pm Sounds like adult stomping.
12:26pm Sounds like adult stomping.
7:28pm Sounds like adult stomping.
7:57pm Sounds like adult stomping.
8:29pm Sounds like adult stomping.
6:10am Sounds like adult stomping.
6:12am Sounds like urinating from a standing position.
6:46am - 7:05am Sounds like adult stomping.
5:05pm Sounds of construction, scraping, sawing, drilling, hammering
6:46am Sounds like urinating from a standing position.
10:17am Sounds like adult stomping.
7:51pm Sounds like adult stomping.
9:01pm Sounds like adult stomping.
8:34am Sounds like someone urinating from a standing position.
11:45am Sounds like child running, more stomping.
1:57pm Sounds like adult stomping.
5:00pm - 6:00pm Sounds like adult stomping.
8:48 pm Sounds like adult stomping.
10:17pm - 10:26pm Sounds like adult stomping.
11:12pm Sounds like adult stomping.
12:11pm Sounds like adult stomping.
8:42pm - 9:00pm Sounds like adult stomping.
9:53pm Sounds like adult stomping.
6:55am Sounds like adult stomping.
7:05am Heard voices from the suite, man and woman talking. Woman left the suite, but stomping heard after her departure.
4:21pm Sounds like adult stomping.
8:55pm Sounds like adult stomping.
9:24pm Sounds like adult stomping.
5:35pm Sounds like construction, like tile work removal.
6:35pm Sounds like adult stomping.
9:31am Sounds like adult stomping.
12:03pm Sounds like adult stomping.
1:42pm Sounds like adult stomping.
2:27pm Sounds like adult stomping.
6:00pm Sounds like construction noise, like drilling.
9:00pm Sounds like adult stomping and screaming.
10:10pm Sounds like adult stomping.
7:38am Sounds like adult stomping.
8:03am - 8:15am Sounds like adult stomping.
5:19pm Sounds like adult stomping around.
5:57pm Sounds like adult stomping.
7:10pm Sounds like construction noises, tile work removal.
7:36pm We sent a 3rd follow up email to Property Management, providing further details about why we are concerned about inadequate soundproofing insulation, explaining that we can sounds of someone urinating from a standing position, as well as continued episodes of constant stomping back and forth.
7:40am Sounds like someone urinating from a standing position.
9:28am Sounds like adult stomping.
11:00am Sounds like someone urinating from a standing position.
7:46pm Sounds like adult stomping.
7:50pm Sounds like someone urinating from a standing position.
8:19pm Sounds like adult stomping.
9:55pm Sounds like adult stomping.
9:37am Sounds like adult stomping.
6:58pm Sounds like adult stomping.
8:03pm Sounds like adult stomping and screaming.
9:32pm Sounds like adult stomping.
9:33am Sounds like adult running and stomping.
6:55pm Sounds like adult stomping.
7:46pm Sounds like someone urinating from a standing position.
7:58pm Sounds like adult running and stomping.
11:30pm Sounds from Garbage Chute (closes at 10pm per Condo Bylaws) .
5:05pm Property Management answered email from May 13th saying:
"If you send me the unit number, I will write a friendly reminder to the unit of the Bylaw regarding noise. Maybe I can find out how often they would have a child on site. Keep in mind, though, that there is not much that can be done about noise when a young child is on site. They are not to run and scream in the hallways, but should you hear them through the walls, we can only advise the unit and see what they can do. Children will always be noisier than an adult. If this continues to be an issue, I will bring it to the Board's attention."
Property Management also said "I will look into the information we were given from the previous management company to see if there was any renovation done in units above you and surrounding. If they never changed their flooring, then they would have the right underlay, as all units should have the original cork under their vinyl which holds the correct ratings. However, I will look into this to see if any renovations were done and the correct floor specs adhered to."
It is noteworthy that the Property Management company of an Adults Only building has such a lack of understanding that people who live in this Adults Only building have an expectation that other residents will not permit visiting children to cause a disturbance, interfere with the comfort of other occupants, or otherwise breach anyone's right to quiet enjoyment of their residence.
6:47am Sounds like someone urinating from a standing position.
7:20am Sounds like adult stomping.
7:15pm Sounds like adult stomping.
11:05pm Sounds like adult stomping.
10:10pm We sent a 2nd follow up email to Property Management to report latest noise and requested contact details for the Condo Board.
9:57am Sounds like adult stomping around.
5:00pm - 5:10pm Sounds like adult stomping.
5:35pm - 6:00pm Sounds like adult stomping.
6:25pm - 7:00pm Sounds like adult stomping.
8:10pm - 8:50pm Sounds like adult stomping.
6:45am Sounds like adult stomping.
5:00pm Sounds like adult stomping.
6:33pm Sounds like child running and stomping.
7:27pm - 8:25pm Sounds like adult stomping.
4:41pm We sent a follow up email to Property Management about the ongoing unreasonable noise since they'd had over a month now to "get to know the property and history a bit more."
We advised that the start of this ongoing unreasonable noise leads us to question whether there has been a renovation done with inadequate soundproofing insulation installed, or a new resident who does not consider others who live in this building, or perhaps both.
We specifically asked for confirmation that the unit above us, and those adjoining, had floor soundproofing insulation that met the Board-required specifications.
5:00pm - 5:10 pm Sounds like adult stomping.
8:50pm Sounds like adult stomping.
6:50am Sounds like adult stomping.
9:20pm Sounds like adult stomping.
9:10am Sounds like adult stomping.
9:53am Sounds like adult stomping.
7:01pm - 7:40pm Sounds like adult stomping, running, and/or pacing.
8:55pm Sounds like adult stomping.
4:40pm Sounds like adult stomping.
5:55pm Sounds like child running and stomping.
6:41pm Sounds like adult stomping stomping.
7:19pm Sounds like banging.
10:22pm Sounds like adult stomping.
6:45am Sounds like adult stomping.
7:22am Sounds like child running and stomping.
6:03pm - 6:46pm Sounds like child running and stomping.
7:40pm Sounds like bumping.
9:13pm Sounds like adult stomping around.
11:37pm Sounds like adult stomping.
7:50pm Sounds like adult stomping.
9:20pm - 9:25pm Sounds like adult stomping.
6:40pm Sounds like adult running.
8:05pm Sounds like child running.
9:00pm Sounds like screaming.
9:20pm - 9:33pm Sounds like adult stomping.
4:20pm Sounds like child running and stomping.
6:00pm Sounds like adult stomping.
6:45am Sounds like adult stomping.
7:15pm Sounds like child running and stomping.
8:20pm - 9:00pm Sounds like child running and stomping.
9:27am Email received from Property Management who said they would address our question about what happens what happens children visiting this Adults Only Building make unacceptable noise once they "get to know the property and history a bit more."
8:40pm Email sent to Property Management with a finances query, and a complaint about the noise over past few months.
Since this this is an Adults Only Building, where children are pemitted to visit, we enquired what happens when the children visiting make unacceptable noise?
We had not been logging each noise issue since we had hoped the issue would resolve itself, but this did not happen, so we had to begin making logs of all issues.
Effective: Dec 20 2021
An Owner or Occupant SHALL NOT: except in the entrance way, kitchen and bathrooms of their Residential Unit fail to keep all floors in their Unit covered with wall to wall carpet or hardwood flooring with properly installed acoustic underlay without the express, prior written consent of the Board which shall, amongst other things, consider elements of sound control and attenuation with respect to any proposed floor covering variations;
An Owner or Occupant SHALL NOT: make or permit noise in or about any Unit or the Common Property, allow any odour to emanate or escape from their Unit or conduct himself in any manner, or obstruct any sight line which, in the sole opinion and discretion of the Board, constitutes a nuisance or unreasonably interferes with the use and enjoyment of a Unit or the Common Property by any other Owner or Occupant. No musical instrument, audio system, power tool or other device shall be used within a Unit which in the opinion of the Board causes a disturbance or interferes with the comfort of other Owners or Occupants. No workmen or contractor shall be permitted to do any work in any unit that would disturb any other Owner or Occupant;
The Owner requesting such approval agrees to: ensure that all renovations are done between the hours of 8:00 a.m. and 6:00 p.m. Monday through Saturday (excluding statutory holidays), and shall comply with all Municipal noise bylaws and ensure that all renovation activities are confined to the Unit and do not affect any part of the Common Property;
Effective: May 15 2024
The garbage chutes may only be used between 8am to 10pm
Calgary 'quiet times' are:
Between 10pm and 7am Monday to Saturday
Between 10pm and 9am Sundays and Holidays